Terms & conditions

Terms & conditions

    1. General T & C:
    • We at Care N Pair in our service giving you the estimated time and cost before servicing your device. We always try to deliver your device according to given estimated time but, in such uncertain conditions there are possibilities of delay and that would be informed you before such conditions.
    • As we want to provide best service to you so that we are doing diagnosis to check your device health and for that we are charging you Rs.149/- (if you are not ready to repair after diagnosis). And if you are ready to repair with us and as you are valuable customer so that we are providing Flat Rs.149/- discount in diagnosis.
    • If you want to know anything about your repair status of your device, then you need to contact our customer care. Also, you can write us to our mail for any query.
    • If you repair your under-warranty Smartphone with us then we will not be responsible for tore of warranty conditions of your respective brands.
    • As a part of diagnosis, we will check your device and based on that we will give you quotation for your device repair. After giving the quotation if you are ready to repair the device means you are liable to pay the bill amount which will be given at the time of delivery of repaired device. If you are not paying the given bill amount then it will lead to non-delivery of your device & in that situation Care N Pair will take appropriate actions for it.
    • There will be same Repair warranty Terms & Conditions applicable for extended warranty plan.
    • In case of Dead smartphone repair, there will be data loss of device so in that instances Care N Pair will not liable for that data lost.
    • In case of very old smartphone with having major issues & which are unsolvable will lead to non-repairing of the device & in that case Care N Pair is not liable to solve the problem with any confirmation, also while repairing these kinds of old devices if something went wrong in the device in that case too customer will not eligible under “Assurance Cost” Feature of Care N Pair (old devices termed as which are older than 4 Years & more).
    • The tempered glass applied on the screen of smartphone by the customer will be removed when it will be undergone the repair by Care N Pair & in that case Care N Pair will not liable for tempered glass loss.
    • Care N Pair will not be liable for damage/loss of any accessories which is submitted by customer at the time of pickup of your device.
    1. Repair Warranty T & C:

    We at Care N Pair providing you 30 days warranty service to ensure your trust regarding your repaired device and you can claim it within 30 days warranty period.

    • 30 days repair warranty will applicable on your device from the day after we delivered your repaired device.
    • To claim the 30 days warranty, you need to reach us out to our customer care with your booking id, we will note your concern and try to resolve as soon as possible.
    • We are only providing warranty on repaired parts during the repair process. Ex. If we repaired your display and after 5 days your display stops working then you can claim the warranty. But you repaired your display and then your phone’s speaker is not working then it will not cover under repair warranty. In short, we are providing warranty on repaired parts, not on whole Smartphone.
    • 30 days repair warranty will not cover the water/physical damage to your repaired Smartphone. Ex. If we repaired your display then within 30 days if your display has any physical/water damage then we will not cover it in warranty.
    • You can extend your warranty by paying extra amount of Rs.199/- for more 60 days so you can enjoy total warranty of 90 days by just paying Rs.199/- only.
    • If under the repair warranty, you will claim it for your repaired device & after that we will pick up your device for repair. In that case, we will not commit you the exact time for repair, because depending on part availability we will give you estimate. So, you need to wait according to that but, we are at Care N Pair try to minimize that time and will deliver as soon as possible.
    • We will not liable for any fake/wrong claim/dispute by our customer as we want to create ease for all our valuable customer.
    • In case of 30 days warranty if your claim is valid then we will repair your device free of cost but at the time of pickup you need to pay Rs.69/- (service and handling charges) & If you are our extended warranty plan customer then the complete service will be free of cost (no hidden charges).
    • If you want to have extended warranty for your repaired device then you can get it once your device delivered to you. After that you are not eligible to get extended warranty.
    • In case of battery replacement, it will not eligible for repair warranty.
    • In case of PCB repair, the repair warranty will be only for 10 Days.
    • In case of problem with smartphone software, there will be chances of loss of data of your device so for that we will not liable for it & we are suggesting you to take backup of your data.
    • There will be No warranty for any type of software problems after repair.
    • In any type of problem while repairing the device, there are chances of loss of your smartphone data so in that case Care N Pair will not liable for data loss.
    1. Case of Lost/damaged device T & C:
    • In case of your device will be lost by us then we are liable to pay assurance amount depending upon your Smartphone and its condition.
    • In case of your device will be damaged by us then we will try to fix it and if it is not possible to do then we are liable to pay assurance amount depending upon your Smartphone and its condition.
    • The basic wear & tear will not be the case for damage of your device so in that case there will not the responsibility of Care N Pair & in such conditions Care N Pair is not liable to pay any Assurance cost.
    • Assurance cost will be up to Rs.10,000/-* (Ten Thousand Indian Rupees) with Maximum of Rs.10,000/-*.

     

     

Privacy Policy

  1. Carenpair Technologies (“us”, “we”, or “our”) operates the https://carenpair.com/ website (the “Service”).

    This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

    We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://carenpair.com/

    Information Collection and Use

    We collect several different types of information for various purposes to provide and improve our Service to you.

    Types of Data Collected

    Personal Data

    While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally, identifiable information may include, but is not limited to:

    • Email address
    • First name and last name
    • Phone number
    • Address, State, Province, ZIP/Postal code, City
    • Cookies and Usage Data

    Usage Data

    We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

    Tracking & Cookies Data

    We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

    Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

    You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

    Examples of Cookies we use:

    • Session Cookies.We use Session Cookies to operate our Service.
    • Preference Cookies.We use Preference Cookies to remember your preferences and various settings.
    • Security Cookies.We use Security Cookies for security purposes.

    Use of Data

    Carenpair Technologies uses the collected data for various purposes:

    • To provide and maintain the Service
    • To notify you about changes to our Service
    • To allow you to participate in interactive features of our Service when you choose to do so
    • To provide customer care and support
    • To provide analysis or valuable information so that we can improve the Service
    • To monitor the usage of the Service
    • To detect, prevent and address technical issue

    Transfer of Data

    Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

    If you are located outside India and choose to provide information to us, please note that we transfer the data, including Personal Data, to India and process it there.

    Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

    Carenpair Technologies will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

    Disclosure of Data

    Legal Requirements

    Carenpair Technologies may disclose your Personal Data in the good faith belief that such action is necessary to:

    • To comply with a legal obligation
    • To protect and defend the rights or property of Carenpair Technologies
    • To prevent or investigate possible wrongdoing in connection with the Service
    • To protect the personal safety of users of the Service or the public
    • To protect against legal liability

    Security of Data

    The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

    Service Providers

    We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

    These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

    Links to Other Sites

    Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

    We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

    Changes to This Privacy Policy

    We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

    We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

    You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

    Contact Us

    If you have any questions about this Privacy Policy, please contact us

    By email: support@carenpair.com